NASHVILLE CHILDREN’S THEATRE (NCT), a professional theatre for young audiences celebrating its 92nd season is seeking a friendly, organized individual for the position of Patron Services Associate.
The successful candidate will be highly organized; can communicate and give instruction both clearly and quickly; will be focused on ensuring a pleasant experience for all patrons; and will possess strong interpersonal skills. Previous customer service experience and performing arts experience is preferred.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Works with Front of House Manager, Patron Services Coordinator, and other Ushers to escort students, teachers, and parents safely in and out of the building.
- Works as a part of the customer service team for NCT.
- Greets and assists patrons upon arrival.
- Provides assistance with patrons’ special needs, such as helping individuals with mobility requirements, sensory sensitivities, and other considerations.
- Handles all situations with a smile while ensuring safety rules.
- Works as a team member and shows courtesy to other staff members.
- Checks program supply and makes sure enough programs are ready for disbursement. (Programs are given to teachers after the performance).
- Assumes other duties appropriate to the position as assigned by Front of House Manager
ADDITIONAL INFORMATION:
This position will report directly to the Front of House Manager and requires excellent organizational and customer service skills. The position is an integral member of the Front of House team during all weekday student matinees, exemplifying NCT’s high level of customer service and celebration of the participants who make the choice to attend a production at NCT. A knowledge of, and passion for the performing arts, especially theatre for young audiences is helpful, but not required. Key attributes include ingenuity, compassion, dedication, enthusiasm, humor, energy, and optimism.
2023-2024 mainstage season runs September 8th and ends May 17th 2024, with performances typically occurring Tuesday-Sunday. Patron Services shifts are typically from 9:15am to 1:15pm, Tuesday through Friday, and only occur during periods when shows are running. These periods are:
Strong Inside September 8 – 26, 2023 (Includes performances on Monday, September 25th)
Charlie and the Chocolate Factory November 7 – December 15th, 2023
The Gingerbread Kid January 30 – February 23, 2024
Finding Nemo April 9 – May 17, 2024
The Patron Services role is a Temporary Part-Time position with a rate of $13.00 – 15.00/hr. All offers of employment are contingent on successful background screening and reference check.
To submit your confidential application, please email the items below in one PDF-formatted file with your name as the filename to jgunn@nashvillechildrenstheatre.org with “Patron Services Associate” in the email subject line.
- A resume detailing your professional work, descriptions of your duties, and how you contributed to the success of the company or companies.
Only individuals selected for further consideration will be contacted. Incomplete applications will not be considered, nor will submissions sent via postal mail or fax. Prospective candidates are strongly encouraged to review our website at www.nashvillechildrenstheatre.org prior to submitting materials for consideration. Early submission is encouraged. No phone calls will be accepted or returned. Thank you!
Equal Opportunity Employment: Nashville Children’s Theatre Association is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.